Services

Contact to our customer service:

Customer Service

T +49 89 29 02 32 35
T +49 89 29 02 32 56
E service@oberpollinger.de

oberpollinger’s customer services offer you the following services:

Alteration Services

Have you found your desired garment but would like to have the fit or length altered? Our in-house alteration service on the First Floor perfects each item individually. Click here for more information about our alteration service.

T +49 89 29 02 43 68
T +49 89 29 02 40 99

BEAUTY LOUNGES

Enjoy special treatments in our beauty lounges and discover renowned care products and new releases from international brands. Click here for further information about Oberpollinger’s beauty lounges.

Bureau de change

US dollars, Swiss francs, British pounds
Customer services
Fourth Floor

CHAUFFEURed shuttle SERVICE

T +49 89 29 02 41 73

cloackroom AND baggage STORAGE

A free cloakroom and baggage storage service is located at the concierge on the Ground Floor.

GIFT boxes

Compiled at Die Sechste at KaDeWe and also available for our customers at Oberpollinger. Click here to see all information and a selection of our present and gift boxes in our shop.

GIFT Vouchers

Gift vouchers can be obtained at every cash desk on the First, Second, Third and Fourth Floors, as well as at customer services.

LOYALTY CARD

Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe Group stores. For more information, please visit customer services on the Fourth Floor, the concierge on the Ground Floor or here: Your Oberpollinger loyalty card.

Maria Black Piercing Studio

The jewellery label Maria Black offers a piercing service in a glazed piercing studio on the 2nd floor. The jewellery is made of 14-carat yellow or white gold, nickel-free and set with brilliants or precious stones. After Copenhagen, London and Oslo Maria Black brings the concept also to Munich.

Due to the current situation the studio has to be closed for the whole of November.

Methods of Mobile Payment

In addition to cash, debit and credit card, at Oberpollinger you can make use of the following payment methods:

– Alipay
– Apple Pay
– Google Pay
– WeChat Payment

Click here for further information about Oberpollinger’s mobile payment options.

PERSONAL SHOPPING SERVICE

Let our staff compile an individual product selection by prior arrangement by phone. In the personal shopping lounge on the Second Floor, you can receive a free consultation while you select your favourite items. You can also make use of the service if you are looking for gifts. Find out more about our personal shopping service now.

T +49 89 29 02 51 20
E concierge@oberpollinger.de

SHIPPING SERVICE

Free shipping to addresses in Germany for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. Please consult our sales staff.

TAX FREE service

Customers who are not resident in the EU and are intending to export goods bought at our store can obtain a VAT refund from Global Blue on the Fifth Floor.

Wrapping Service

Our customer service on the 4th floor packs Oberpollinger purchases free of charge.

Shipping Service

Free shipping of purchases from 150 euros within Germany. Paid delivery by DHL worldwide. Please contact the sales staff for this.

wifi

Customer Wi-Fi is available free of charge in the store via the “FREE WIFI OBERPOLLINGER” network.

Etagenangaben

Alteration service
1st floor

barrier free toilets
5th floor

Beauty-Lounges
ground floor

Bars, Cafés and restaurants
ground floor, 2nd, 3rd, 4th and 5th floor

Changingroom
basement and 5th floor

CHAUFFEUR AND LIMOUSINE SERVICE
ground floor

Concierge
ground floor

Coat room
ground floor

Currency exchange
4th floor

Customer card
4th floor

Customer service
4th floor

Financial service
4th floor

Gift card
1st, 2nd, 3rd and 4th floor

Hairdresser
2nd floor

Hotel- and restaurant information
ground floor

Information
ground floor and 4th floor

Lost property office
4th floor

Loyalty card
ground floor and 4th floor

Luggage storage
ground floor

MARIA BLACK PIERCING SERVICE
2nd floor

Medical service
ground floor

Packing service
4th floor

Parking
carpark (entry Maxburgstraße 7)

Personal Shopping Service
2nd floor

Prayer room
5th floor

Recommendation service
ground floor

Shipping service
all floors

Tax FREE SERVICE
4th floor

Taxi service
ground floor

Toilets
5th floor