Services
Contact to our customer service:
Customer Service
T +49 89 29 02 32 35
T +49 89 29 02 32 56
E service@oberpollinger.de
oberpollinger’s customer services offer you the following services:
Alteration Services
Have you found your desired garment but would like to have the fit or length altered? Our in-house alteration service on the First Floor perfects each item individually. Click here for more information about our alteration service.
T +49 89 29 02 43 68
T +49 89 29 02 40 99
BEAUTY LOUNGES
Enjoy special treatments in our beauty lounges and discover renowned care products and new releases from international brands. Click here for further information about Oberpollinger’s beauty lounges.
Bureau de change
US dollars, Swiss francs, British pounds
Customer services
Fourth Floor
CHAUFFEURed shuttle SERVICE
T +49 89 29 02 41 73
cloackroom AND baggage STORAGE
A free cloakroom and baggage storage service is located at the concierge on the Ground Floor.
GIFT boxes
Compiled at Die Sechste at KaDeWe and also available for our customers at Oberpollinger. Click here to see all information and a selection of our present and gift boxes in our shop.
GIFT Vouchers
Gift vouchers can be obtained at every cash desk on the First, Second, Third and Fourth Floors, as well as at customer services.
LOYALTY CARD
Being a store cardholder offers you benefits such as regular invitations to promotions and events and is valid at all three KaDeWe Group stores. For more information, please visit customer services on the Fourth Floor, the concierge on the Ground Floor or here: Your Oberpollinger loyalty card.
Maria Black Piercing Studio
The jewellery label Maria Black offers a piercing service in a glazed piercing studio on the 2nd floor. The jewellery is made of 14-carat yellow or white gold, nickel-free and set with brilliants or precious stones. After Copenhagen, London and Oslo Maria Black brings the concept also to Munich.
Due to the current situation the studio has to be closed for the whole of November.
Methods of Mobile Payment
In addition to cash, debit and credit card, at Oberpollinger you can make use of the following payment methods:
– Alipay
– Apple Pay
– Google Pay
– WeChat Payment
Click here for further information about Oberpollinger’s mobile payment options.
PERSONAL SHOPPING SERVICE
Let our staff compile an individual product selection by prior arrangement by phone. In the personal shopping lounge on the Second Floor, you can receive a free consultation while you select your favourite items. You can also make use of the service if you are looking for gifts. Find out more about our personal shopping service now.
T +49 89 29 02 51 20
E concierge@oberpollinger.de
SHIPPING SERVICE
Free shipping to addresses in Germany for purchases of EUR 150 or more. Delivery via DHL worldwide for a fee. Please consult our sales staff.
TAX FREE service
Customers who are not resident in the EU and are intending to export goods bought at our store can obtain a VAT refund from Global Blue on the Fifth Floor.
Wrapping Service
Our customer service on the 4th floor packs Oberpollinger purchases free of charge.
Shipping Service
Free shipping of purchases from 150 euros within Germany. Paid delivery by DHL worldwide. Please contact the sales staff for this.
wifi
Customer Wi-Fi is available free of charge in the store via the “FREE WIFI OBERPOLLINGER” network.
Etagenangaben
Alteration service
1st floor
barrier free toilets
5th floor
Beauty-Lounges
ground floor
Bars, Cafés and restaurants
ground floor, 2nd, 3rd, 4th and 5th floor
Changingroom
basement and 5th floor
CHAUFFEUR AND LIMOUSINE SERVICE
ground floor
Concierge
ground floor
Coat room
ground floor
Currency exchange
4th floor
Customer card
4th floor
Customer service
4th floor
Financial service
4th floor
Gift card
1st, 2nd, 3rd and 4th floor
Hairdresser
2nd floor
Hotel- and restaurant information
ground floor
Information
ground floor and 4th floor
Lost property office
4th floor
Loyalty card
ground floor and 4th floor
Luggage storage
ground floor
MARIA BLACK PIERCING SERVICE
2nd floor
Medical service
ground floor
Packing service
4th floor
Parking
carpark (entry Maxburgstraße 7)
Personal Shopping Service
2nd floor
Prayer room
5th floor
Recommendation service
ground floor
Shipping service
all floors
Tax FREE SERVICE
4th floor
Taxi service
ground floor
Toilets
5th floor