MondayClosed
Tuesday10:00 AM – 08:00 PM
Wednesday10:00 AM – 08:00 PM
Thursday10:00 AM – 08:00 PM
Friday10:00 AM – 08:00 PM
Saturday10:00 AM – 08:00 PM
Opened today: 10:00 AM – 08:00 PM 
Service im Oberpollinger: Die Personal Shopping Lounge

Services

Customer Service

T +49 89 29 02 32 35, +49 89 2902 3256
E service@oberpollinger.de

the Oberpollinger offers the following services:

Alterations

In the alteration studio on the 1st floor, you can have clothes that have been purchased in our store or elsewhere altered according to your wishes and needs.

T +49 89 29 02 43 99

BEAUTY LOUNGES

In our beauty lounges, we pamper you with facials and body treatments. Arrange your personal appointment here.

CHAUFFEUR AND LIMOUSINE SERVICE

Our free limousine service with chauffeur drives you in the Audi Q8 to your desired destination within Munich. On request at our customer service on the 4th floor.

T +49 89 29 02 4173

DEVISE EXCHANGE

US Dollar, Swiss Franc, British Pound. Customer service, 4th floor.

GIFT CARDS

At each cash register on the 1st, 2nd, 3rd, 4th and at customer service.

LOYALTY CARD

Our loyalty card offers you, the cardholder, advantages such as numerous invitations to promotions and events and is valid for all three KaDeWe Group stores. You will receive further information via our customer service on the 5th floor and here.

Methods of Mobile Payment

At Oberpollinger you can pay cash, via Girocard and credit card. Furthermore, you have the option to pay via:

– Alipay
– Apple Pay
– Google Pay
– WeChat Payment

The Oberpollinger reserves the right not to offer special methods of payment in individual cases and to refer to other methods of payment.

PACKAGING SERVICE

Our customer service on the 4th floor packs your products purchased at Oberpollinger free of charge.

PERSONAL SHOPPING SERVICE

Let our employees compile an individual product selection for you by telephone or e-mail agreement. In the Personal Shopping Lounge on the 1st floor, you will be advised free of charge over a glass of champagne or an Espresso while you select your favourite items. You can also make use of the service for gifts. We will take care of shipping your purchases for you.

T +49 89 2902 5120
E concierge@oberpollinger.de

SHIPPING SERVICE

Free shipping of purchases from 150.00 Euro within Germany. Chargeable delivery by DHL worldwide. Please ask our staff on the floor if you want to make use of our shipping service.

TAX FREE service

Customers who live outside the EU and export goods purchased from us can have the VAT reimbursed by Global Blue on the 4th floor.

Taxi Butler

The Taxi Butler is a button at our Concierge desk on the ground floor. Using the button will get you a taxi for your purchases without making a call. Purchases worth 500,00 Euro and up will be delivered for free to a destination of your choice within Munich. The transportation of people has to be requested additionally.

WARDROBE AND LUGGAGE STORAGE

Free wardrobe and luggage storage at customer service on the 4th floor.

WLAN

Free wlan “FREE WIFI OBERPOLLINGER” is available.

Etagenangaben

Alteration service
1st Floor

Medical service
Ground Floor

Beauty-Lounges
Ground Floor

Cafés
2nd and 4th Floor

CHAUFFEUR AND LIMOUSINE SERVICE
Ground Floor

Concierge service
Ground Floor

Currency exchange
4th Floor

Recommendation service
Ground Floor

Financial service
4th Floor

Hairdresser
2nd Floor

Lost property office
4th Floor

Coat room
Ground Floor

Prayer room
5th Floor

Luggage storage
Ground Floor

Gift card
4th Floor

Hotel- and restaurant service
Ground Floor

Information
Ground Floor

Customer card
4th Floor

Customer service
4th Floor

Parking
Carpark (Entry Maxburgstraße)

Personal Shopping Service
1st Floor

Restaurant
5th Floor

Tax FREE SERVICE
4th Floor

Taxi service
Ground Floor

Toilets
5th Floor

Packing service
4th Floor

Shipping service
Ground Floor

Changingroom
Ground Floor and 5th Floor